Refund policy

Qimia Nutrition Return & Refund Policy
At QIMIA NUTRITION, we take product quality and customer satisfaction seriously. Due to the nature of our products — including supplements, protein bars, and health foods — we do not accept returns for non-defective or unwanted items, in line with food safety regulations.

 

✅ Eligible Returns

We will accept returns only if:

• The product is damaged during delivery
• You receive the wrong item
• The item is defective or compromised in quality upon delivery

To be eligible, the issue must be reported within 7 days of delivery, and the item must be:

• Unopened and unused
• In its original packaging
• Accompanied by proof of purchase

 

❌ Non-Returnable Items

• Opened, used, or partially consumed products
• Products returned without prior notice or outside the 7-day window
• Products that are not defective, damaged, or incorrectly shipped

 

📨 How to Start a Return

Please contact us at info@qimianutrition.com or via live chat on qimianutrition.com with:

• Your order number
• Photos showing the issue
• A short explanation

We will review your request and provide further instructions.

 

💸 Refund Method

Once your return is approved and received, a refund will be processed to your original payment method. Processing typically takes up to 14 business days.